Privacy policy

Zeal Inventory is inventory and lot-traceability software for producers, a product of Signetry Technologies LLC ("we", "us"), 230 Ganton Ct, Johns Creek, GA 30097, USA. This policy covers our website and the Zeal Inventory application. Questions about it go to hello@zealinventory.com.

Your organization decides what records it keeps in Zeal Inventory, such as suppliers, lots and customer orders. For those records your organization is in charge of the information and we process it on its behalf, under our Terms of service. For account, billing and website information, we are in charge of it ourselves.

• Account details: your name, work email and password. Passwords are stored only as a secure hash by our authentication provider.
• Organization details: the organization's name, address, logo, members and their roles.
• Business records: everything your team enters or imports, including products, formulas, suppliers and their certificates, lots, stock movements, purchase and sales orders, customers' business contact details, transfers, co-packer documents and uploaded files.
• Billing details: your plan, billing period and payment status. Payment card details are collected and kept by Stripe, not by us.
• Support and feedback: the conversations you start with us, the notes and ideas you send, and the questions you ask the help assistant.
• Connected services: if you connect Shopify or QuickBooks, the tokens that let us act for you (kept in an encrypted vault) and the orders, products, bills and invoices we exchange with them. By default, orders from a store are booked to one shared customer, so shoppers' names and addresses are not stored.
• Technical information: IP address, browser and device type, and request logs kept by our hosting providers to run and secure the service.

• To provide the service: store your records, trace lots, produce reports and documents, and sync with services you connect.
• To manage your account and subscription, and to send the emails the service needs, such as sign-in links, invitations, receipts and replies to your support conversations.
• To answer support requests and improve the product from the feedback you choose to send.
• To keep the service secure: detect abuse, investigate problems and keep an audit trail of changes.
• To meet legal obligations, such as tax and accounting records.

We do not sell personal information, we do not share it for advertising, and we do not use your business records to train AI models.

• Help assistant: your question is sent to Anthropic together with our published help guides. It does not read your organization's records.
• Paste a message: when you paste an email or message to fill in an order, that text and the names of your products and suppliers are sent to Anthropic to read it. Nothing is sent until you choose to.

Anthropic processes this content to return an answer and does not use it to train its models under its commercial terms.

Our support staff can read the conversations you send us. They can see your organization's records only after an owner or admin approves a request, or reads them a one-time code. Access is read-only, ends after 24 hours or when the conversation is resolved, can be withdrawn at any moment, and every request, approval and page viewed is recorded on the support conversation for you to see.

• Supabase: database, sign-in and file storage.
• Vercel: hosting of the website and application.
• Stripe: payments and subscription billing.
• Anthropic: the AI features described above.
• Resend: delivery of the emails the service sends.
• Shopify and Intuit QuickBooks: only if your organization connects them, and only what the connection needs.

Each provider handles information only to do its job for us, under contractual confidentiality and security terms. We may also disclose information when the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply.

Your information is stored in the United States (Oregon). If you use the service from another country, your information is transferred to and processed there.

We keep your records while your organization's account is open. A subscription that lapses makes the account read-only; it does not delete anything. When an account is closed, you have 30 days to ask for a copy, and we delete its records within 90 days, except what we must keep for tax, accounting or legal reasons. Copies in backups are overwritten on their normal cycle.

• Information is encrypted in transit and at rest.
• Every record belongs to one organization, and the database itself refuses access to records of any other organization.
• Connection tokens for Shopify and QuickBooks are kept in an encrypted vault and never sent to the browser.
• Stock and lot history is append-only and changes are kept in an audit log.

No system is perfectly secure. If a breach affects your information, we will tell you without undue delay. To report a security concern, write to hello@zealinventory.com.

We use cookies that are strictly necessary to keep you signed in and secure, a cookie that remembers whether the sidebar is open, and your browser's storage to remember choices such as light or dark theme. We do not use advertising or cross-site tracking cookies.

You can update your name and organization details in the app. You can also ask us to give you a copy of your information, correct it, delete it, or stop or limit how we use it. Depending on where you live, for example in the European Union, the United Kingdom or California, the law gives you these rights and the right to complain to a data protection authority. Write to hello@zealinventory.com; we answer within 30 days.

If a request concerns records your organization keeps, such as one of its customers' contact details, we will pass it to that organization, because it decides what happens to them.

Zeal Inventory is a business tool and is not directed at anyone under 18. We do not knowingly collect information from children.

We will post any change on this page with a new effective date. For a material change we will also email the owners of every organization at least 30 days before it takes effect.